Payments & refunds

Team: USD $0.10. Business: USD $0.30. Each price is per employee for a full 24 hours, including the owner; bots, guests and unaccepted invitations do not count. Base prices exclude applicable taxes; the final total is shown before payment. No monthly/yearly commitment or discount.

Top-ups fund a service balance. Each needed seat buys rolling 24-hour intervals. An additional seat is charged immediately; removing a member stops the next renewal, and a replacement can use the remaining paid time. Access is supplied online within 24 hours of payment confirmation and purchase of the required intervals. Checkout is available only as payment methods launch.

Supplier: Unne L.L.C-FZ, UAE. Global payments are in USD through Stripe using the methods shown at checkout. Choose individual or organisation billing and provide accurate details and a receipt email. Calab does not receive your full card number or security code. Stripe supplies the applicable invoice or receipt.

Where transfer against an invoice is available, use its exact beneficiary, currency and payment reference. Credit follows actual receipt and matching; support investigates unmatched payments. Do not pay an uncertain transaction twice before its outcome is checked.

Automatic top-up requires separate permission. It covers the current debt plus 30 days for the current team and plan, with a failed attempt retried no more than once per 24 hours. You can withdraw permission in available settings or through support. To stop daily service charges as well, explicitly end the paid plan.

The current team may continue with a negative balance for up to seven days, without increasing paid capacity. Then the workspace is suspended and new daily charges stop. A partial payment leaving debt does not reset the deadline. To resume paid service, pay the debt and new required intervals; alternatively, settle the debt and use Free within its limits.

Email support@calab.io with your account, workspace, payment date and amount, and desired cancellation date. A reason is optional. Never send passwords, full card details or bank codes.

We refund unused positive cash balance after accounting for service and debt, plus a proportionate unused part of a paid interval ended early. No cancellation penalty or supplier refund fee. Promotional credit and unpaid service cannot be cashed out; previously refunded funds are not refunded twice.

Refunds are issued within 10 calendar days of the request, or sooner if required by law, to the original payer and method. Provider processing time can vary. Mandatory consumer withdrawal and faulty-service rights remain available. The Paid service terms contain the full rules.